"Welfare Supervision” means that the student
has someone who will help and support them with any queries or problems
s/he may have during that time, and someone they can turn to at
any time. The Welfare Supervisor is not part of the academic institution,
nor the accommodation provider. Thus s/he can negotiate on the
student’s behalf with either of these if necessary.
The student will need to contact the Director of ESA when s/he arrives in
Australia and let him
s/he is living and the contact phone numbers there or personal
mobile phone number.
If the student is in a homestay, the homestay parent will show her/him how to
get to and from his/her institution on the first day. The Welfare
Supervisor can assist with opening a bank account, buying a mobile phone, or
getting a local number for an existing mobile phone. S/he will also provide any
information necessary about aspects of life in Australia, especially the
details of the conditions of the Student Visa.
The Welfare Supervisor is the person who must sign permission for participation
in excursions, and in the rare cases where necessary, authorise specific
The Welfare Supervisor will be in regular contact by phone, email or in person
and this contact can be initiated by either party. The Welfare Supervisor will
respond quickly to any requests made or any help needed.
The Welfare Supervisor’s role is to support the student, not to police him/her
and is there to be contacted whenever necessary for 24 hours each day. Parents
are required to sign a "Appointment of Welfare Supervisor and Consent" form at
the same time as payment is being made. This will be sent to the parents
by email, either directly or through the education agent, prior to the
student’s departure for